The Lebanese Electricity Company had appointed NEEDS as the consultant to provide the Program Management Services for the Distribution Service Provider project. In this project, NEEDS supported the Owner in handling the approval, monitoring, follow-up and coordination process for all of the activities of the Distribution Service Provider project including the Managerial, Technical and Financial activities. NEEDS work was based on a comprehensive business re-engineering, structured information flow and thorough coordination. NEEDS also supported EDL in handling the project complexity in integrating the eleven tracks of the project with emphasis in ensuring the proper engineering and development of the network infrastructure and in smooth incorporation of the digital meters towards a full realization of Smart Grid. The Program Management monitoring and approval processes were strong and flexible to ensure effective and timely work processing within the various EDL organizational structures, mainly Central Division, Studies and Planning, Distribution Services, Statistics and IT Department, Technical Services, OH & UG Cable Division and Distribution Divisions.