Distribution Service Provider

April 2012 – April 2016: NEEDS was the Program Manager for an 800 Million USD Program to manage the unique project "Distribution Service Provider" (DSP) which is associated with the outsourcing the electricity utility distribution services for a radical transition to the digital age. The DSP project contracted three Distribution Service Providers to take over the business activities of the Lebanese Electric Company for four years. Works include the mobilization of all distribution offices, network survey, planning programs, network operation and maintenance, network re-engineering, implementing an enterprise AMI solution covering 1.2 million customers, billing and collection services, and managing all customer services activities based on structured KPI Program. The DSP was planned to be co-executed with the AMI center with complete billing and custom relation management systems.